Revealing the inside workings of the International Monetary Fund (IMF), this text studies the culture of organizations and uses sociological methods to understand the technology which underpins office and commercial life. It advises on how to improve work processes and computer systems by exploring systems which use search and retrieval applications, hypertext documents, and shared database applications such as Lotus Notes.

Financial organizations, like many others, are undergoing radical change. This is affecting both their organizational processes and the technology that supports those processes. This book reports on the use of sociological ethnography in helping guide these changes, in terms of helping better understanding and redrawing work processes, and through providing more accurate and flexible understanding of the role technology plays. It places the reported research in context by contrasting it with those approaches more commonly associated with change, including business process engineering, participative design and soft systems methodologies. It also explains the benefits of ethnography, as well as the potential it has in helping achieve more desirable change in any and all organizations, financial services included. The book should be of interest to all international researchers concerned with organizational and technological change, as well as managers of organizational development. It should also interest advanced students in sociology, anthropology, management science and organizational studies. The authors have published widely in the various disciplines associated with organization

The title of this new book: "The Connected Home" reflects the move away from the idea that smart homes would alter the lives of those living in them by providing technologies to take over tasks that were previously the responsibility of the householder, such as managing entertainment, education - and even eating Up until around 10 years ago this view was commonplace but time has shown that the technologies to support a smart home have not developed in such a way as to support this premise. Instead, what people do in their homes has moved the concept of a smart home into that of the 'connected home'. The rise of on-line games technologies, video connections via Skype, social networking, internet browsing etc are now an integral part of the home environment and have had a significant effect on the home.

The contributors to this exciting new book consider and discuss the effects and ramifications of the connected home from a variety of viewpoints: an examination of the take-up of personal computers and the Internet in domestic situations; an analysis of the changing intersection of technology and human habits in the connected home; the impact of gaming, texting, e-book readers, tablets and other devices and their effect on the social conditions of a household; the relationship between digital messaging applications and real geography; and an overview of how sensing technologies for the smart home might evolve (lightweight medical technologies for example). The book culminates by addressing unfinished ambitions from the smart home agenda, the factors that have prevented their realisation, and addresses the need for extending research into the area.

This book looks at why ethnographic approaches are popular in the design of computing devices for the workplace, for the home and elsewhere. It presents a history of ethnography, both as it was practiced before computer science picked it up and since, most especially in the CSCW and HCI domains. The focus of the book is on the practical relationship between theory and practice, a relationship that is fundamental to successful design.

Fieldwork for Design looks at why ethnographic approaches have been turned to in the design of computing devices for the workplace, for the home and elsewhere. It presents a history of ethnography, both as it was practiced before computer science picked it up and since, most especially in the CSCW and HCI domains. It examines, further, the various ethnographic or a ~fieldworka (TM) frameworks currently popular, explaining and examining what each claims and entails. The focus of the book throughout is on the practical relationship between theory and practice, a relationship that is often misunderstood yet fundamental to successful design.

The book is illustrated with real examples from the authorsa (TM) various experiences in academic and commercial settings, reporting on the use of ethnography before, during and after design innovation and implementation. The result is a book that provides the working knowledge necessary for using any kind of ethnographic approach in the design of computer technologies.

Written to provide an overview of the topic for researchers and graduates, as well as practitioners, this book will prove an invaluable resource for all in the field.

As an HCI researcher and practitioner, I am delighted to see, at last, a balanced view about the practice of ethnography within our field.

Gary Marsden, Associate Professor of HCI, University of Cape Town, South Africa

Dr Dave Randall is Senior Lecturer at Manchester Metropolitan University, UK

Professor Richard Harper is a Senior Researcher for Microsoft

Mark Rouncefield is a Senior Research Fellow at Lancaster University

"A fascinating insight into potentially one of the most exciting developments that affects each and every one of us as we move forward into the 21st Century. This book indicates the direction industry must take if we are to achieve the dream of living in a Smart Home." Steve Hearnden, Mobile Telecommunications Consultant, UK "A timely and much needed compliment to more technology-led explorations of the Smart Home. It draws attention to the complexity, diversity and conceptual richness of domestic life and critically reflects on the adoption and use of technologies in the home to date." Geraldine Fitzpatrick, Sapient Ltd, UK If the predictions of leading electronics and consumer companies are to be believed, in the future you may never again have to worry about forgetting to switch the lights off, or locking the front door when you leave your home. Even mundane chores such as visiting your local supermarket to stock up your fridge will become a thing of the past, as the Smart Homes of the future will be able to decide what is needed and order them for us. Inside the Smart Home looks at the designs and technologies behind these new innovations, along with their time-saving, environmental and security benefits, amongst others. Despite these clear advantages however, Smart Homes have so far failed to reach the levels of success originally anticipated, thereby forcing designers to further examine the roles and practicalities of these new technologies. Through the use of detailed case studies from such international giants as Orange, Ariston, Philips Electronics and Electrolux, this book clearly demonstrates what will be possible for our domestic settings in the future if we continue to develop the concept of the Smart Home.